1) Who we are
Pellnex — Pelletizing Solutions values your privacy. This policy explains how we collect, use, and protect personal data when you contact us or use our digital channels, in accordance with the General Data Protection Law (LGPD — Law 13.709/2018).

2) What data can we collect?
Data provided by you
Name, email, phone number, and other information you submit via email, phone, forms, social media, or messages (for example: questions, business requests, information for a quote).
Browsing data
Technical information such as IP address, device/browser type, pages accessed, and cookies/similar technologies, when applicable, for security purposes and to improve the website.

3) What do we use your data for?

• Handling requests, questions, and quote requests.

• Maintain business contact and continue negotiations.

• To improve the website experience and prevent fraud/misuse.

• When used: to measure the performance of campaigns and ads.

4) Legal basis (LGPD)
Data processing may occur based on: performing procedures prior to a contract, complying with a legal/regulatory obligation, legitimate interest (e.g., website security and improvement), and, where applicable, consent (e.g., specific promotional communication).

5) Cookies, ads, and Facebook/Instagram (Meta)
We may use cookies and similar technologies for functionality, security, and measurement. If we use advertising/measurement tools (e.g., Meta Pixel), they may collect browsing events and identifiers to measure conversions, create audiences, and display more relevant ads on platforms like Facebook and Instagram.

How to manage
You can adjust cookies in your browser and manage ad preferences in your Facebook/Instagram settings. Blocking cookies may affect some functionality.

6) Data sharing
We may share data with service providers (e.g., hosting, email, metrics) and advertising platforms (e.g., Meta), only when necessary and for the purposes described. We may also share information to comply with a legal obligation or order from a competent authority.

7) Storage and retention
We retain data only for as long as necessary to fulfill the purposes of this policy, meet legal obligations, and protect rights. When no longer needed, the data will be deleted or anonymized, whenever possible.

8) Your rights
You can request: confirmation of processing, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent (when applicable).

9) Security
We have adopted technical and organizational measures to protect personal data. Even so, no system is 100% secure. If you identify anything suspicious, please contact us.

10) How to contact us (Controller)

• Pellnex — Pelletizing Solutions

• CNPJ: 11.581.825/0001-63

• Address: Rua José Maria dos Santos, 381 — Bela Vista I — 89.600-000 — Joaçaba/SC

• Telephone: (49) 2018-1090

• Email: contato@pellnex.com.br

11) Changes to this policy
We may update this policy to reflect improvements or legal requirements. The "Last updated" date will be adjusted here.